Saturday, November 7, 2009

The Good, Bad, and Ugly of Business

English: Logo for DirecTV
English: Logo for DirecTV (Photo credit: Wikipedia)
The Good, Bad, and Ugly of Business

So the other day, my DIRECTV went out once again. So they sent me to a special part of the company called, (check this out) CASE MANAGEMENT!!!! It is a special dept that handles customers who have had a really bad time with the satisfaction level of service from the idiots that work there, or as I like to say, the lack of satisfaction from having to deal with people who truly hate their job.I'm not going to lie, I have major issues paying so much for a product that doesn't work and even more issues having to sit on the phone for over an hour to get the problem fixed. ( I feel they should be putting me on the payroll, but that is clearly another story at another time. Anyway, after having to tell the 6th idiot, I mean, retention specialist, and I use that term very loosely, my name, account info, and the problem, I am told, no PROMISED that I would get a call back within 2 hours to set up an appointment. THAT CALL NEVER HAPPENED, (SHOCKER, HUH?). Anyway, I was just about to call Comcast when the white van pulled in front of my driveway, his name was Calvin and he said that he only gets sent to SPECIAL customers like me. I took special to mean, BITCHY, LOL. After Calvin fixed one of the receivers, he went on to check the others and it actually turned out to be minor, unlike the month before when the receiver made a big noise and pretty smoke. Calvin had me all fixed up in no time and told me that he has been appointed my personal Directv technician. Cheers to you Calvin, out of all the idiots at that company, they finally managed to hire someone with a brain, a heart, and who actually knows the meaning of customer retention.
Will I end up a Comcast customer? Who knows, that depends on whether Calvin's co-workers and employers grow a brain. We as customers are looked at by big business as a bottom line, and quite frankly, I"M SICK OF IT. So tune in again to see who pisses me off next.

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