Improve Workforce Productivity an Infographic from Paychex

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My friend at Paychex Inc. sent me this beautiful yet very informative infographic on Improving Workforce Productivity accessed 11/25/2014. (Having trouble viewing infographic? Follow this direct link via Paychex, Inc.

Improve Workforce Productivity Through HR Technology from Paychex

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What in the Hell Happened to Customer Service?

Where Did Customer Service Go? 

Tried, Tested, and True

English: the administration building designed by George W. Maher for the J. R. Watkins Company (Photo credit: Wikipedia)

The Early History of Watkins

Last Updated on Saturday, 29 November 2008 11:50 Written by John Wednesday, 20 August 2008 10:11

The Birth of Watkins 

Watkins Incorporated was founded in 1868 by Joseph R. Watkins in Plainview, Minnesota.  Mr. Watkins started Watkins with a single product, Dr. Ward's Red Liniment, using a formula he purchased directly from Dr. Ward, the inventor of the liniment product.
J.R. Watkins was an entrepreneur that went on to build a fortune selling liniment and numerous products he created later.  He was not a doctor, but instead an entrepreneur and believer in the power of herbs to treat and cure many common ailments of the day.

J.R. Watkins (Photo credit: AngryJulieMonday)

Although many products in the early Watkins line can be attributed to the genius of J.R. Watkins, his first product, the very red liniment that inspired Mr. Watkins to launch his business, was actually the brainchild and invention of Dr. Richard Ward.  Mr. Watkins purchased the formula and rights to the brand from Dr. Ward, who had a great product, but lacked the business savvy and sales and marketing skills of Mr. Watkins.
One only has to study why J.R. Watkins moved his thriving liniment business from Plainview, Minnesota to Winona, Minnesota to realize why he was so successful early on. In the 1870’s, Winona had 20,000 residents, a big city for those days, and was home of a huge lumbering business, being based on the Mississippi River. Winona also had 5 railroads that when through the city. Most of the workers in Winona worked at the lumber mills or worked as lumberjacks.

Talk about “Liniment Heaven!” Can you imagine how many men went home every night with muscle aches and pains? And J.R. knew his product would work. He also knew that it took a few days for the liniment to kick in and produce wonderful, powerful results. J.R. believed in his liniment’s powers and abilities so much that he placed a trial mark line on every bottle, and told every new customer that every drop liniment from the top of the bottle down to the trial mark line was basically free, because if they didn’t go below the trial mark he would give them a 100% refund of their money if they were not satisfied with the product after giving it a try. For J.R. knew that before the customer would get to the trial mark, their aches and pains would have gone away. Now how’s that for marketing innovation?

Watkins Grew Rapidly in the Early 1900's
At its peak in the door-to-door sales era, Watkins had 135 counter stores in the U.S. and Canada, along with manufacturing and distribution centers outside North America in South Africa, New Zealand and Australia.  With his widespread success, Mr. Watkins became an icon in his time.  He traveled the globe in search of the purest and finest sources of herbs, pepper, cinnamon and other spices for his product line, just as the company still does today.  For example, Watkins vanilla comes vanilla beans grown in Madagascar, the same as it has been for over 100 years.
Watkins, the company, grew rapidly in the early 1900’s and by the 1930’s was the largest direct sales company in the entire world.   In fact, during the Great Depression years of the 1930’s Watkins actually grew in size, adding infrastructure, new regional facilities and most importantly, adding new jobs.  In fact, as a result of its success during the depression, the public labeled Watkins a “depression proof company.“

J.R. Watkins (Photo credit: AngryJulieMonday)

During the 30’s and 40’s Watkins built numerous regional warehouses, manufacturing facilities and retail counter stores around the country.  At one point the company was growing so fast it was building a new manufacturing building on its premises every 2 years, eventually occupying an entire city block of downtown Winona.  During the mist of this growth, Mr. Watkins even hired a world famous architect from Chicago named George Maher to design a ten-story manufacturing plant at one point.  This building was a marvel to behold, advanced in every aspect – the most modern manufacturing plant of its kind anywhere in the world.

Birth of the "Watkins Man" 

Watkins was founded on the “door-to-door” direct sales model.  J.R. Watkins started delivering liniment door-to-door by wagon.  The door-to-door model worked successfully for almost 90 years.  With the exception of the World War years, most housewives could be found at home, not at work.  Thus, there was usually always someone at home to call on during the daytime hours.  This was long before the arrival of personal computers, so online sales were out of the question.  America did not outsource its labor-intensive jobs to foreign countries.  Manual labor could be found everywhere you went, particularly in rural areas.  Thus, the door-to-door, farm-to-farm, plant-to-plant sales model was an ideal way to market Watkins products. 
Mr. Watkins company was not only the first international direct sales company in the world, but for many years it was the largest direct sales company in the world.  His direct sales force grew to become an American institution.  “Watkins men” became part of Americana, transcending from selling Watkins products from wagons in the 1800’s to selling Watkins products from paneled trucks, vans and station wagons in the 1900’s.
I can recall when growing up in rural Louisiana our Watkins man having a large black leather products case with the Watkins label in gold letters on the outside of his case.  The case opened up like a large tackle box with multiple shelves.  Looking into that case each month was like gazing under the Christmas tree on Christmas morning.
The “Watkins man” brought more than products to his customer base.  In the early days he was one of the few forms of communication in rural America, relied upon for bringing the latest news about national and world events, the going price for wheat or corn on the commodity exchange, the latest storms to hit the area, etc.  It was a different world -- one that would eventually change and have a dramatic impact on the company and its future.

The Death of J.R. Watkins

Mr. Watkins died in 1911 while vacationing with his family in Jamaica.  He and his first wife Mary Ellen, who had preceded him in death in 1904, had two sons that died at very young ages, and one daughter, Grace, who was born in 1877.  Grace was approximately 34 at the time of J.R. Watkins death and his only living child.  Grace immediately became the largest shareholder in Watkins.  Control of the company passed on to his nephew, Paul Watkins, and his son-in-law, Ernest Leroy (E.L.) King Sr., who married Grace in 1904.  Paul Watkins was a graduate of Harvard, very bright and articulate, and became President of Watkins after J.R. Watkins death.
Watkins Naturals 

My Great-Great Grandmother was one of the very first Watkins distributors in the Houston area almost a hundred years ago. Watkins started out as apothecary and seasonings and has grown to include all natural skin care and environmentally safe cleaning and laundry supplies. Please check out my web site to learn more about Watkins, opportunities, and how to order.

http://www.watkinsnaturals.com

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What the Hell????

So, in June, my husband bought me a tanning package at "At The Beach" ( a spray tan application ). The day he purchased it and signed a contract I used the service, I noticed a really bad blotching and itching, I marked it off because I had lotion on and figured there was a reaction. The next day, I went back and tried it again. Same thing happened, I went to a Dr. who told me I was allergic and don't use it again. I called At The Beach, informed them of the situation and was told, "Don't worry about it." You've only had the contract 2 days, we can cancel it, NO PROBLEM". 3 weeks later, I'm online checking my account and noticed not 1
BUT 2 charges from AT THE BEACH.

So, I called back and spoke with "Customer Service", ( who by the way, I've spoken to less educated, hateful, mean people who were nicer than that B----), anyway, she proceeded to tell me, too bad, I could either use a tanning bed OR just continue to pay for a service I was allergic to. I then told her, well, technically, your company just broke our contract due to the overcharge. She laughed at me, hung up, and charged my account again which resulted in, mega insufficient funds charges from another corrupt institution, US BANK, ( that's another day).

Through US BANK, I filed a fraud report, filled out 5-6 forms explaining situation, faxed several records over to them hoping and praying they would back me up.

Well, that didn't happen. AT THE BEACH got away with over charging me and US BANK totally screwed me on 3 INSF charges.

Can someone please tell me why an individual can miss a payment on a contract, or make a late payment, and be in default of a contract but a corporation can over charge, not supply service or product specified in contract and get away with it.

Customer Service is DEAD and GONE at " AT THE BEACH" and US Bank. The customer is never right and costumer service reps act more like polititians, telling you what you want to hear in order to get your John Hanncock on the dotted line, then they are on their own agenda. 

SAD!!!!!!

Don't fret, I'm sooooo NOT done with them yet, wish me luck.